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Introduction to Microsoft Intune Microsoft Intune is a cloud-based service in the enterprise mobility management (EMM) space that helps enable your workforce to be productive while keeping your corporate data protected. It is part of the Microsoft 365 suite of services, offering seamless integration with other Microsoft products. Intune provides both mobile device management (MDM) and mobile application […]

The Future of IT Service Management is Here As the backbone of modern business operations, IT Service Management (ITSM) is undergoing a significant transformation. The rapid pace of technological advancement and changing business needs are driving innovation in ITSM, ensuring it remains relevant and impactful in the years to come. Here are the top emerging

For Service Desk and Technical Support teams in particular, Active Directory (AD) is like the secret component in the IT infrastructures of many Industries. It’s a tool that maintains everything in control, including resource security and user access management. If you work in a service center, then it is essential that you learn AD well.